At Sport Videos we want to make your shopping experience as enjoyable and convenient as possible. Our policies have been created to work for you and allow us to keep costs low while maintaining the highest quality products and orders. Below you will find some frequently asked questions and their answers. If you have additional questions, please address them to sportvideo@ureach.com . Thanks!
How much are the shipping charges?
Shipping Charges
| Up to $30.00 | $6.00 |
| $30.01 to $50.00 | $7.00 |
| $50.01 to $75.00 | $9.00 |
| $75.01 to $100.00 | $12.00 |
| Over $100.01 | $14.00 |
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, and American Express, and PayPal as payment for your order. We also accept money orders and will process your order when we receive the payment. Our mailing address is Sport Videos, PO Box 42036, Tucson, AZ 85733. We no longer accept personal checks.
How quickly will I get my order?
It is our goal to provide you with the fastest service possible. Usually, orders are processed, filled and shipped within one to two business days. Regular domestic shipping typically takes 3-5 business days via USPS Priority Mail depending on your location. Please note that back-orders are processed when the product becomes available, potentially delaying the fulfillment of your complete order. We will e-mail you as soon as we receive your order and again when it is shipped.
How long will it take to get back ordered items into stock?
We can usually get back ordered items in stock within 7-10 days.
Can I have my order delivered overnight?
Yes, but there is an extra charge for special-shipping orders. If you wish to have your order shipped Express Mail, please call 1-866-325-2354, to make arrangements for any special shipping.
Can I order by phone?
If you would prefer to order by phone, please call Sports Videos at 866-325-2354 with your item numbers and credit card number, expiration date, and billing and shipping information.
Do you take purchase orders?
Yes. We do accept purchase orders from schools, colleges, universities, government institutions and other organizations. Standard Net 30 terms will generally apply to all purchase orders. The purchase order should include billing and shipping information, address, phone number, purchase order number, item numbers, and an authorized signature. Once you have your PO prepared you can either fax it to:
1-877-532-5721
or mail it to:
Sport Videos
PO Box 42036
Tucson, AZ 85733
If I do not see what I want and need on your site can I still purchase it through your company?
If you need a certain product you don't see on our site, just send us an email at sportvideo@ureach.com with a description of what you are looking for and we will let you know about the availability and price of the item.
What is your return and refund policy?
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives and a replacement will be sent. All claims must be made within 14 days of receipt of order. Unwanted, but opened products, without a fault will not warrant a refund.
Does Sport Videos ship internationally?
International shipping is available to most countries via Airmail or Global Priority service. Please contact us at sportvideo@ureach.com if you need an estimated shipping charge for international service before placing your order, otherwise we will simply calculate the least expensive air delivery method and add these charges to your order.
Is my personal information kept private?
Sport Videos values your privacy and we will never give your name to any other person, business, or organization.
How do I contact someone at Sport Video if I have a question or problem?
To contact Sport Videos, send an email to sportvideo@ureach.com or call us at 1-866-325-2354.
